Returns
Refund Policy
Change-of-mind returns are accepted within 14 days of delivery provided the product is unused and unassembled. RatKat complies fully with Australian Consumer Law for faulty or defective products.
Change-of-mind window
14 days from delivery
Condition required
Unused and unassembled
Faulty products
Covered by Australian Consumer Law
Refunds
Processed to original payment method
Need to start a return? Email us at sales@ratkat.com.au.